The problem
- All day spent switching apps, and messages still slip through.
- Nobody knows which conversation has been answered.
- One client messages on three channels and looks like three people.
- No idea what the average reply time actually is.
What changes
- One queue for every message, with an owner assigned.
- A client’s history stays together even across apps.
- Labels and states show what is still open.
- Reply time and workload become measurable.
What you get
Unified inbox
LINE OA, Facebook, Instagram, WhatsApp and website chat.
Assignment
Route by team, shift or question type.
Labels
Service interest, branch, language and follow-up state.
Saved replies
Standard answers in three languages, editable by you.
CRM link
Turn a chat into a client or a booking in one click.
SLA reporting
First response time, resolution time, volume by channel.
How it works
Review the channels actually in use and the message volume.
Connect the accounts and set permissions.
Design labels and assignment rules.
Move the team across with saved replies ready.
Review SLA figures and tune the rules.
Scope and limits
- Platform rules still apply, including reply windows on some channels.
- Some features require a verified business account.
- This merges your working screen, not your accounts.
Before you decide
Do we change our numbers or accounts?
No. Your existing accounts are connected as they are.
Do clients notice a difference?
No. They stay in their own app. Only your side changes.
Can several people work at once?
Yes, and everyone can see who is already replying, so nobody answers twice.
Does old chat history come across?
History starts from the connection date. Older threads remain in the original app.
Can it run alongside the bot?
Yes. The bot answers first and hands over into the human queue by rule.
Is there a mobile app?
It runs fully in a mobile browser.
Which channels are supported?
LINE OA, Facebook Messenger, Instagram Direct, messages from your website forms, and phone calls logged by hand. Anything else we check case by case before promising a connection.
How long does setup take?
Usually within a week of getting admin access to each channel. The slow part is rarely the software - it is tracking down who actually owns the old page account.
Can I see who replies quickly and who does not?
Yes: first response time, how many are open, and who holds them. It is meant for spotting workload and the hours you are short-staffed, not for scoring individuals.